Refund policy

WHILE HYPEKICKZ.CO.ZA MAKES EVERY EFFORT TO ACCOMMODATE ITS USERS, CONSUMERS AND RETAILERS, OUR RETURNS POLICY HAS TO BE ONE THAT IS BOTH REASONABLE AND IN STRICT ACCORDANCE WITH THE RELEVANT ASPECTS OF THE CONSUMER PROTECTION ACT  OF 2008 (CPA) AND ITS REGULATIONS AS AMENDED.
RETURNS CAN ONLY BE DONE WITHIN 7-14 WORKING DAYS OF ORDER.

THE ACT PERMITS RETURNS WITHIN THE FIRST 7 Days IN THE FOLLOWING CIRCUMSTANCES:

  1. WHERE GOODS HAVE BEEN INCORRECTLY SUPPLIED. AN EXAMPLE OF THIS IS WHERE A USER ORDERS GOODS AND RECEIVES GOODS THAT ARE SUBSTANTIALLY DIFFERENT FROM WHAT WAS ORDERED. THE CUSTOMER WILL HAVE TO TAKE THE SHOES TO POSTNET, AND THE CORRECT GOODS DELIVERED AT NO CHARGE TO THE CONSUMER.
  2. WHERE THE GOODS SOLD ARE MATERIALLY DEFECTIVE. MATERIALLY DEFECTIVE MEANS THAT THE GOODS ARE NOT SUITABLE FOR THE PURPOSES FOR WHICH THEY ARE MADE OR DESIGNED AND THAT THE DEFECT AFFECTS THE USAGE OF THE ITEM. HYPEKICKZ.CO.ZA RESERVES THE RIGHT TO INSPECT THE GOODS ONCE THEY HAVE BEEN RETURNED, WHICH INSPECTION MAY TAKE UP TO 10 WORKING DAYS, BEFORE OFFERING THE CONSUMER RECOURSE ON THE MATTER, WHICH MAY INCLUDE, BUT IS NOT LIMITED TO:
  • A FULL REFUND WHERE THE GOODS ARE FOUND TO BE MATERIALLY DEFECTIVE DUE TO A MANUFACTURING FAULT OR DEFECTIVE BATCH OF GOODS OR
  • A STORE CREDIT TO THE VALUE OF THE GOODS
  • A REPLACEMENT OF THE GOODS WITH THE SAME OR SUBSTANTIALLY SIMILAR ITEMS

MATERIALLY DEFECTIVE HERE EXCLUDES MINOR SCRATCHES, DENTS, MARKS OR DEFECTS WHICH DO NOT AFFECT THE USAGE OR ENJOYMENT OF THE GOODS. ORDINARY WEAR AND TEAR IS SPECIFICALLY EXCLUDED.

 

  1. RETURNS SHALL BE PROCESSED FOR GOODS PURCHASED FROM HYPEKICKZ.CO.ZA VIA THE WEBSITE OR ONLINE PLATFORM WITHIN 7 DAYS OF PURCHASE, AND WHICH FALLS WITHIN THE “COOLING OFF” PERIOD IN TERMS OF THE CONSUMER PROTECTION ACT (CPA). ANY SUCH RETURN SHALL ONLY BE ACCEPTED IF THE GOODS ARE IN THEIR ORIGINAL PACKAGING, ALL TAGS ARE STILL ATTACHED, UNUSED AND THE CONSUMER IS ABLE TO PROVIDE A VALID, DATED PROOF OF PURCHASE.
  2. ONCE THE STOCK HAS BEEN RETURNED AND A REFUND HAS BEEN ACCEPTED BY HYPEKICKZ.CO.ZA, PAYMENT OF THE REFUNDED AMOUNT SHALL BE MADE INTO THE USER OR CONSUMER’S ACCOUNT 7 TO 14 DAYS FROM THE DATE OF APPROVAL OF THAT REFUND.

HYPEKICKZ.CO.ZA WILL NOT ACCEPT RETURNS:

  1. THE CONSUMER PROTECTION ACT (CPA) SPECIFICALLY EXCLUDES ‘BUYER’S REMORSE’ AND HYPEKICKZ.CO.ZA RESERVES THE RIGHT TO REJECT RETURNS THAT ARE SOUGHT BECAUSE THE CONSUMER HAS ‘CHANGED HIS/HER MIND OR NO LONGER WANTS THE ITEM AFTER THE PURCHASE HAS BEEN MADE.
  2. WHERE THE GOODS HAVE BEEN DAMAGED DUE TO ORDINARY WEAR AND TEAR OR WORN OUT IN THE ORDINARY COURSE OF USE.
  3. WHERE THE GOODS HAVE BEEN PURCHASED FROM OTHER RETAILERS AND NOT HYPEKICKZ.CO.ZA
  4. WHERE THE INCORRECT SIZE HAS BEEN ORDERED, ALL SIZES ARE MEASURED ALONGSIDE THE ORIGINAL UK SYSTEM
  5. WHERE THE GOODS FALL INTO ONE OF THE FOLLOWING CATEGORIES:
  • GOODS THAT HAVE BEEN PERSONALISED OR CUSTOM MADE
  • GOODS THAT HAVE BEEN SPECIFICALLY ORDERED FOR THE CONSUMER AND ARE NOT IN ORDINARY STOCK
  • WHERE THE GOODS HAVE BEEN WILLFULLY DAMAGED OR HAVE BEEN DAMAGED BY THE GROSS NEGLIGENCE OF THE CONSUMER OR RETAILER.
  • WHERE THE GOODS HAVE BEEN DAMAGED BY FORCE MAJEURE, OR AN ACT OF GOD SUCH AS INCLEMENT WEATHER, NATURAL DISASTER, POWER FAILURE, ELECTRICAL SURGES, OR CIRCUMSTANCES OUTSIDE OF HYPEKICKZ.CO.ZA's CONTROL.
  1. HYPEKICKZ.CO.ZA RESERVES THE RIGHT TO HOLD THE CONSUMER LIABLE FOR DELIVERY CHARGES IN THE EVENT OF ONE OR MORE OF THE ABOVE CIRCUMSTANCES BEING THE REASON FOR THE RETURN OF THE GOODS

HYPEKICKZ.CO.ZA EXCHANGES:

HYPEKICKZ.CO.ZA RESERVES THE RIGHT NOT TO PROCESS EXCHANGES FOR ANY REASON WHATSOEVER, SUBJECT TO SECTIONS 55 AND 56 OF THE CONSUMER PROTECTION ACT OF 2008, AS AMENDED.

SHOULD A CUSTOMER, CONSUMER, OR USER BE UNHAPPY WITH THE COLOUR, TYPE, SPEC, OR QUALITY OF GOODS SUPPLIED, HYPEKICKZ.CO.ZA SHALL PROCESS A CASH REFUND OR STORE CREDIT TO THE CUSTOMER WHICH MAY BE USED FOR THE PURCHASE OF OTHER GOODS ON THE WEBSITE OR ONLINE PLATFORM.

GOODS THAT ARE RETURNED TO HYPEKICKZ.CO.ZA SHALL BE TREATED AS RETURNED ITEMS AND A STORE CREDIT OR CASH REFUND SHALL BE PROCESSED TO THE CUSTOMER IN LIEU THEREOF.

EXCHANGES FOR INCORRECT SIZES ARE NOT ACCEPTED IF THE SIZE ORDERED BY THE CUSTOMER IS INCORRECT, HOWEVER HYPEKICKZ.CO.ZA WILL ALLOW EXCHANGES FOR DELIVERY OF THE INCORRECT SIZE ORDERED BY THE CUSTOMER WHICH IN THIS CASE A FULL REFUND OR STORE CREDIT WILL BE RECEIVED TO THE CUSTOMER.

SHIPMENT RETURNS / POST NET )

 

1.1 HYPEKICKZ.CO.ZA SHALL MAKE USE OF THE POST-NET STORE WHICH IS BASED IN DURBAN FOR SPECIFIC ORDERS RETURNED.

1.2 CUSTOMERS WILL BE NOTIFIED VIA EMAIL ONCE THE ORDERS HAVE BEEN PROCESSED AND ARE READY FOR REFUND OR EXCHANGE, USUALLY WITHIN 3/9 DAYS OF RETURNING THE ORDER.

1.3 ANY ITEMS WHICH THE CUSTOMER MAY NEED TO RETURN CAN SIMILARLY BE RETURNED TO THE POST-NET STORE MENTIONED ABOVE ONLY VIA STORE TO STORE COURIER.

 

Process for a refund (full price OR store credit)

1) Please send your parcel back through your nearest PostNet to this (POSTNET ADDRESS) 

Contact us for confirmation

2) Once your return has been sent out with confirmation your full amount will be refunded and any additional shipping costs will come at the customers cost and mentioned previously in the policy.

 

1.4 This applies for all refunds unless mentioned otherwise


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. It can only be returned if it is the wrong product or size. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hypekickzmt@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Returns will be at your cost.

You can always contact us for any return questions at hypekickzmt@gmail.com.